Shipping & returns

Some remote areas such as Aberdeen, Dundee and Perth and other rural areas may be restricted on delivery services and cut-off times. It is the buyer’s responsibility to confirm the address for delivery EVERY time an order is placed. Unless otherwise specified or requested.

Over 98% of packets dispatched using these services will arrive on time, but inevitably there are times when the third party couriers fail to deliver. Under such circumstances, Church Pharmacy cannot be held responsible for consequential loss or damages for delays in delivery.

For further information, view our Terms and Conditions.

If you have an account with us, you can initiate the returns process through your My Account>Orders page. If you use guest checkout, you can initiate the returns process by contacting us, using your order number as a reference, You must report your discrepance within 30 days of receiving your delivery where appropriate.

Our team will be in touch with you with further instructions.

If your return request is authorised, Church Pharmacy will not credit or exchange any item(s) until the condition of the returned product(s) has been inspected and approved by the Returns Department. Products that fail inspection upon return will be destroyed or returned at the cost of the customer.

For further information, view our Terms and Conditions.